If you have ever sent an email to a co-worker or friend only to discover you left out key information, you are not alone. Yes, I admit it. I have been that person who sends someone 4 emails to get my point across. Do I let that happen anymore? Not a chance. I put myself in the recipient’s shoes – do I want to read multiple emails to get one point? No way. It’s definitely worth spending the extra 2-5 minutes rereading the message and editing as necessary.
Think about how you feel when you encounter bad customer service, even if it’s only once. You probably dread calling for assistance, and when you finally do, you are reminded why you didn’t want to make the call in the first place, prompting you to consider taking your business elsewhere. Consider this – would you want your customers doing the same?
Customer service/support departments are an important part of any company that is in the service industry. If there is not a solid service and/or support team, companies can be in danger of losing clients.